When will my order ship?
- Once you place an order, it will be confirmed within one business day via email. Our typical shipping time is 48 hours on in-stock merchandise. In the rare event we are out of stock on the item you have selected, you will be notified via email or by phone to either make another selection or hold order for back orders.
What are your shipping options?
- Rates for shipping within the USA are calculated based on the weight of your package, your location and the speed of delivery. Shipping costs are automatically calculated for you in your shopping cart as you place your order. We're continually trying to find ways of decreasing the cost of shipping and handling so we can pass these savings on to our customers.
We ship all products via UPS/USPS to the 48 contiguous United States. Due to extremely high shipping costs, we cannot offer free shipping to the following areas: Alaska, Hawaii, Puerto Rico or the Virgin Islands. All P.O. Box and military APO/FPO addresses ship via US Mail unless other specified. Packages shipped via USPS Priority Mail take 2-3 days for delivery, where UPS ground shipping takes 1-7 business days to arrive once it leaves our warehouse in Miami, Florida. Next Day, 2nd Day and 3 Day Economy (where available) will arrive on the next business day, 2nd business day and 3rd BUSINESS day, (not counting Saturdays & Sundays) respectively, FROM THE DATE SHIPPED. We reserve the right to select the shipper at our discretion in order to get the package to you in the timeliest manner. USPS Priority Mail is used as an alternate form of shipping and delivery may be available for Saturday.
Do you offer rush delivery?
- Yes. for an additional charge, we may ship your order via UPS Next Day, 2nd Day and 3 Day Economy (where available). The package will arrive on the next business day, 2nd business day and 3rd business day, respectively, from the date shipped, NOT from when the order is placed.
Is my order secure?
- We definitely understand this concern with shopping online. ShopCocoLaVie.com is committed to the complete privacy and security of your personal information. ShopCocoLaVie.com utilizes a number of encryption and security devices to make your shopping experience a safe and happy one. We utilize SSL (Secure Sockets Layer) technology to encrypt your information before it is sent over the Internet. All of your personally identifiable data is private and is never shared with or bought by any outside organization. We advise all of our users to protect their credit card number by never sending that number (or your ShopCocoLaVie.com password) via email.
- ShopCocoLaVie.com is committed to the complete privacy and security of your shopping experience. No outside firm or entity will be able to view your account information, your purchasing history, or your credit card number. Your personal information will not be sold, and you can withdraw your name and close your account at any time.
How do I contact you?
- Please click here to contact us 24 hrs a day, 7 days a week. Alternately, you call our offices in Miami, Florida at 855.404.2626 during business hours, Monday-Friday 9am-5pm Eastern Standard Time. You can also leave a message on off-hours and someone will return your call the next day. Our in-house customer service staff is happy to assist you with any questions.
When will my credit card be charged?
- Your credit card will be charged at the time the order is placed.
Do you accept checks or money orders?
- We are unable to accept checks or money orders at this time. We accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER.
Will I pay sales tax?
- Orders shipping to addresses in Florida are subject to Florida state sales tax.
Can I make changes to my order?
- Orders are processed when received. To make a change, please call our Miami office at 855.404.2626 as soon as possible. Every effort will be made to accommodate your request. Please understand that we ship your order within 48 hours of its receipt.
What is your return policy?
- Your 100% satisfaction is our goal. If you are not happy with any purchase, we will exchange it or refund your money within 30 days of the date the order was placed. Unfortunately, orders older than 30 days cannot be returned or exchanged.
- We will refund you the price of the unopened product(s) upon receiving the item(s). Please email us at orders@ShopCocoLaVie.com with your Order# before returning any items. Items must be received in a resellable condition. SHIPPING COSTS TO AND FROM YOUR ADDRESS WILL BE YOUR SOLE RESPONSIBILITY. YOU WILL NOT BE REFUNDED SHIPPING UNLESS YOU RETURN AN ITEM THAT HAS BEEN DAMAGED.
- Damaged items will be replaced with an identical product only. A photo of the damaged item may be required.
- Items received as a gift (paid for by someone other than you) can be exchanged or returned for a store credit, ONLY IF IN RESELLABLE CONDITION AND WITHIN 30 DAYS OF WHEN THE ORIGINAL ORDER WAS PLACED. We do not accept returns on sale items. All sales on sale items are final.
- Please contact our Miami office at 855.404.2626 or email us at orders@ShopCocoLaVie.com within 7 days of receiving your order if there is a discrepancy with your shipment. Orders received after 7 days will not be considered. If you will be making a return, please address the package to:
Coco La Vie H + A
2057 W. 73 Street
Miami, Florida 33016
Please send your return package via FEDEX, UPS or USPS insured + with tracking. Insurance protects you in case the items are damaged or lost in transit. Carefully package the items in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s) and include a copy of your invoice.
IMPORTANT: Make sure the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you. Items must be received in new/resalable condition for a refund.
Once we receive your return package, we will issue you a refund or store credit for the price of the products you returned (including tax, if any). Shipping costs will not be refunded. If you paid by credit card, we will charge-back the amount to your credit card. If you are returning an item because it arrived damaged, we will also refund you the initial shipping costs and the charges incurred to return the item to us, unless we send you a return label.
Please allow up to 14 days for us to receive and process your refund. We will contact you via email to inform you that the refund has been issued.
Exchanging an item at Coco La Vie Home Fragrance + Apothecary: If you wish to exchange product(s), please note that return and replacement shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to Coco La Vies. Replacement shipping is a service paid to a shipping courier so they will transport the replacement item to you.